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The Marketing Book Podcast: "The Convenience Revolution" by Shep Hyken

The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty by Shep Hyken

Shep Hyken Combo

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame.

Shep works with companies and organizations who want to build loyal relationships with their customers and employees.

His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution and Amaze Every Customer Every Time.

He is also the creator of The Customer Focus™, a customer service training program which helps clients develop a customer service culture and loyalty mindset.

And, interesting fact - he is a rock and roll guitarist and plays hockey 2-3 times per week!

Listen to the Interview:

Show Notes

Hyken.com

Shep TV

Shep Hyken (Twitter)

Shep Hyken (LinkedIn)

Shep Hyken (Instagram)

The Convenience Revolution by Shep Hyken

The Experience Economy by B. Joseph Pine II and James H. Gilmore

Moments of Truth by Jan Carlzon

Growth IQ by Tiffani Bova

Never Lose a Customer Again by Joey Coleman

Talk Triggers by Jay Baer and Daniel Lemin

ICONIC by Scott McKain

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Douglas Burdett
Douglas Burdett
The Principal and Founder of Artillery, Douglas Burdett is a former artillery officer and Madison Avenue ad man. He also hosts The Marketing Book Podcast, where he interviews authors every week about the latest in modern marketing and sales.

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